e2bd's Privacy Policy
Your personal information is completely safe with us — e2bd protects your privacy through strict SSL encryption and a transparent data policy.
This Privacy Policy ("Policy") describes in detail our commitments and practices regarding the collection, use, storage, and protection of information belonging to users of the e2bd platform. By using e2bd's website or services, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully, and if you have any questions, contact our support team.
What Information We Collect
e2bd collects only the information necessary to provide our services, manage your account, and ensure security. We never collect unnecessary information.
1.1 Information You Provide Directly
When you register an account on e2bd or contact our support team, the information you provide may include:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Documents required for identity verification (national ID or equivalent)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Page visit history and session duration
- Data collected from cookies and similar tracking technologies
- Transaction history and gaming activity logs
1.3 Information Received from Third Parties
In some cases we may receive information through trusted third parties, such as:
- Identity verification service providers
- Payment processing partners (bKash, Nagad, Rocket, Upay, etc.)
- Fraud prevention and risk assessment services
How Your Information Is Used
e2bd uses the information it collects only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes.
2.1 Account Management and Service Delivery
Your information is needed to create and manage your account and to provide you with e2bd's full gaming services. This includes processing deposits and withdrawals, issuing bonuses, and maintaining transaction records.
2.2 Identity Verification and Security
Your information is used for the following purposes to ensure the security and integrity of the e2bd platform:
- Confirming the identity of the account holder
- Preventing unauthorized access and fraudulent activity
- Implementing responsible gaming policies and age verification
- Meeting anti-money laundering requirements
2.3 Communication and Customer Support
Your contact information is used to communicate with you about important matters relating to your account, transactions, or services, and to allow our support team to resolve your issues.
2.4 Service Improvement
By analyzing your usage patterns, e2bd continuously improves its platform, game selection, interface, and overall user experience. This analysis is conducted on a fully anonymous and aggregated basis.
Cookies and Similar Technologies
3.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. e2bd uses cookies for the following reasons:
- Essential cookies: Maintaining login sessions and ensuring core functionality
- Functional cookies: Remembering your preferences, language settings, and usage patterns
- Analytics cookies: Measuring platform usage and improving performance
- Security cookies: Detecting and preventing fraudulent activity
3.2 Cookie Controls
You can control or disable cookies at any time by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some platform features to not work correctly and may make it difficult to log in to your account.
Information Sharing and Disclosure
e2bd never sells your personal information or transfers it to third parties for commercial purposes. However, sharing limited information may be necessary in certain circumstances.
4.1 Service Provider Partners
We may share limited information with certain trusted service providers who work on our behalf under our direction. This includes:
- Payment processing partners (bKash, Nagad, Rocket, Upay, banks) — for processing transactions
- Identity verification services — for compliance with applicable regulations
- Technical service providers — for platform operation and security
All such partners operate under strict confidentiality agreements and may not use your information for their own purposes.
4.2 Legal Obligations
Your information may be disclosed due to legal obligations in the following circumstances:
- Court orders or lawful requests from government authorities
- Requirements to comply with applicable laws or regulations
- To protect our rights, property, or the safety of users
4.3 What We Do Not Do
e2bd guarantees that:
- Your information will never be sold
- Personally identifiable information will not be disclosed to advertisers
- Data will not be shared with unauthorized third parties
- Your information will not be used to generate profit
Data Protection Measures
5.1 Technical Safeguards
e2bd uses state-of-the-art technology to keep your information secure:
- SSL (Secure Socket Layer) encryption — all data transmissions secured
- Industry-standard firewalls and security protocols
- Data stored in secure, encrypted databases
- Regular security audits for suspicious activity
5.2 Organizational Safeguards
Alongside technical measures, our organizational security arrangements are also robust:
- Only authorized personnel can access necessary information
- Privacy and security training is mandatory for all staff
- Data access permissions are regularly reviewed and audited
- A rapid response plan is in place in the event of a data breach
5.3 Response to Data Breaches
While we ensure the highest level of security, should a security breach occur we will take immediate action and notify affected users as quickly as possible. Depending on the severity of the incident, we will take additional steps to protect accounts.
Data Retention Period
| Data Type | Purpose of Retention | General Period |
|---|---|---|
| Account information | Account management and identity verification | At least 5 years after account closure |
| Transaction records | Financial auditing and regulatory compliance | At least 5 years after account closure |
| Gaming activity | Dispute resolution and responsible gaming | While the account is active and for 2 years after |
| Communication logs | Ensuring customer service standards | 2 years from the date of communication |
| Cookies and browsing data | Platform improvement and security | Up to 1 year after the session ends |
6.1 Requests to Delete Information
You may request that your personal information be deleted. However, due to legal obligations or ongoing disputes, we may be required to retain certain information for a specified period. To request deletion, email [email protected].
Your Rights
As a user of e2bd, you have a number of important rights over your personal information.
Right to access information
You have the right to view the information we have collected about you and to receive a copy of it.
Right to correct information
You have the right to request correction of any errors or inaccuracies in your information.
Right to delete information
In certain circumstances, you have the right to request deletion of your personal information.
Right to restrict processing
In certain circumstances, you have the right to request that processing of your information be restricted.
Right to object
You have the right to object to your information being used for certain specific purposes.
Right to data portability
You have the right to receive your information in a structured, commonly used, and machine-readable format.
7.1 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team. We will generally respond within a reasonable time after receiving your request. We may need to ask for additional information to verify your identity.
Email: [email protected]
Support: Also available via 24/7 live chat
Language: Support available in Bengali and English
Third-Party Services
8.1 External Service Providers
e2bd works with various third-party service providers, such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and payment processors. These providers have their own privacy policies and handle data under their own terms. We recommend that you read the privacy policy of the relevant provider.
8.2 Payment Services
When completing transactions through bKash, Nagad, Rocket, Upay, or bank transfer, the respective payment provider's own privacy policy will apply. We only share with them the information necessary to complete the transaction.
Protection of Minors
9.1 Age Restriction
e2bd is an adults-only gaming platform. This service is intended for individuals aged 21 or older only. We never knowingly collect personal information from anyone under the age of 21.
9.2 Unauthorized Accounts
If we are informed that a minor has created an account on e2bd, we will immediately close that account and delete all associated data. If you have any information regarding this, please notify us at [email protected].
Policy Changes and Updates
10.1 Notice of Changes
e2bd may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notification will be displayed when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after the updated policy is published will be considered your acceptance of the new policy.
10.2 Effectiveness of the Policy
This privacy policy should be read together with our Terms and Conditions and Responsible Gaming policy. In the event of any conflict, the provisions of this privacy policy will take precedence on matters relating to privacy.
Contact Us
11.1 Privacy-Related Inquiries
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are always ready to assist you with any privacy-related matters.
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week
Language Support: Bengali and English
11.2 Submitting a Complaint
If you believe that your privacy rights have been violated, please contact our support team first. We take all complaints seriously and aim to resolve them within a reasonable time.